Predicting future staff and training needs in the AI age is tricky when roles unheard of five years ago are now in high demand and the jobs of tomorrow haven’t been invented.
Businesses are performing a delicate balancing act between immediate implementation and long-term flexibility to respond to technology changes.
That was the challenge facing SKG Services, a 50-year-old, family-owned firm with more than 3500 staff working across cleaning, maintenance and security services around Australia.
Although the company’s roots are in facilities management, it has moved into other industries, including adding a construction business – a sector quickly embracing tech such as 3D printing – to its business.
“We are building up to a level where we can embrace AI within our entire organisation,” says Tracey Broers, group general manager for risk at SKG Services.